Corporations

In 2020, a whistleblower revealed Alinta Energy’s poor data protection systems. The company put its customers’ personal information at risk, including Medicare and passport numbers, credit card details and even health records. Alinta Energy has approximately 1.1 million gas and electricity customers, putting the scale of the issue into perspective. Accordingly, a whistleblower called Alinta Energy’s approach to privacy and data “reckless”. Furthermore, the media also criticised the Chinese-owned company for its approach to customer service, following heavy-handed payment request [...]

Australia’s largest traditional energy providers are known as the ‘big three’. Origin Energy, AGL and EnergyAustralia have dominated the residential electricity and gas market for years. But, their monopoly is being challenged as smaller players enter the sector. The increase in competition for electricity and gas is causing energy rates for consumers to decline. However, Prime Minister Scott Morrison is not supportive of the market disruptors. Instead, his plan for the Australian economy focuses on expanding the use of natural [...]